Refund policy

RETURN & EXCHANGE 

  1. After receiving your items, you have 10 days to initiate a return or exchange. Please keep the original packaging and receipt as they will be needed for the process.
  2. To return or exchange a product, it must be in its original, unused condition (must retain tags, original packaging, and any included items such as free gifts)
  3. Please include the original invoice with your return
  4. For partial returns, if the remaining total order is below the threshold for the discount, the discount will be deducted from the refund. For example, if you receive NT$100 discount for spending NT$1000 and then initiate a return that brings your total purchase under NT$1000, then the NT$100 discount will be deducted from your refund.
  5. Return and exchanges will be denied in the following situations:
  • For hygiene purposes, underwear cannot be returned or exchanged. We apologize for this inconvenience.
  • Item has obvious signs of use
  • Item has stains or odors
  • Clothing has been washed or modified in some unrecoverable way
  • Tags are removed, lost, or damaged
  • Free gifts or included items are missing or damaged

**We reserve the right to accept or deny all returns. Customer satisfaction is important to us and we will do our best to assist in your return or exchange.

RETURN INSTRUCTIONS

    1. To initiate a return/exchange please email service@hikeright.tw or contact us through any of our social media accounts. Please include the following information"
      1. Customer name or email address
      2. Order number
      3. Reason for the return or exchange
    2. We will confirm your return/exchange and then provide you a return QR Code (that’s right. The return is free). All returns/exchanges must be sent via 7-11
      **The return label is valid for 3 days. After that you will need to contact us again so we can issue a new label**
    3. When we receive the returned item, we will issue a refund or send the new product to you